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會員權益

Membership FAQ

Frequently Asked Questions

會員級別Category	Hello	Partner	Soulmate
加入資格Qualification	註冊/消費任一筆Register / make any purchase	累積$10,000Accumulated NT$10,000	累積$25,000Accumulated NT$25,000
會員時效Membership Validity	永久效期Valid permanently	升等日起一年內有效Valid for one year from upgrade date	升等日起一年內有效Valid for one year from upgrade date
續卡條件Renewal Condition	每年自動續卡Automatically renewed every year	期間累積消費金額達10,000元Accumulated spending of NT$10,000 during the period	期間累積消費金額達25,000元Accumulated spending of NT$25,000 during the period
紅利點數回饋Reward Points Cashback	無回饋No rebate	滿100贈2點2 points per NT$100	滿100贈3點3 points per NT$100
專屬福利Exclusive Perks	—	品牌毛孩針織包不定期會員日雙倍點數回饋Complimentary branded knitted pouch for pets Double reward points on selected Member’s Days	訂製飾品服飾不定期會員日雙倍點數回饋Customized apparel & accessories for pet & owner Double reward points on selected Member’s Days
生日禮Birthday Gift	—	Partner獨家生日禮 $200元現金券NT$200 Gift Voucher	Soulmate獨家生日禮 $600元現金券NT$600 Gift Voucher
紅利點數使用說明Reward Points Policy	紅利點數 1點=1元，折抵上限為訂單70% 使用期限：發送日至隔年年底（如2025年底發送，將於2026/12/31到期）紅利點數計算：Soulmate 會員單筆消費(10,000元/100元)*3=300，將獲得300點紅利=可折抵300元 -1 point = NT$1. Reward points can be used to cover up to 70% of the order total. -Points are valid until the end of the following calendar year (e.g., points issued in 2025 will expire on 2026/12/31). -Example: Soulmate member spending NT$10,000 earns 300 points, redeemable as NT$300.

不需要！只要註冊或完成任一筆消費，即可成為 Hello 會員，享有基本會員權益。

可以。於一年內達成以下任一條件即可升級：
• Partner：累積消費滿 NT$10,000
• Soulmate：累積消費滿 NT$25,000
升等後等級立即生效，下一筆訂單即可享有新權益。

Partner / Soulmate 的有效期限均為一年（從升等日算起）。
到期前需達成以下續會條件：
• Partner：一年累積消費達 NT$10,000
• Soulmate：一年累積消費達 NT$25,000
未達成續會條件，會員等級將調整為相應級別。

以「最近一年內的累積消費」為基準。
例如若訂單成立日為 2025/5/1，計算期間為 2024/5/1–2025/5/1。

依會員等級不同，消費滿 NT$100 可獲得點數。
• Partner：2 點
• Soulmate：3 點
點數將於訂單成立後自動累積。

1 點等於 NT$1，可於結帳時折抵金額，每筆訂單最多可折抵總金額的 70%。
點數限本人使用，不可轉讓或兌現，折扣商品與活動商品無法使用點數折抵。

有。所有點數將於隔年 12/31 到期。例如 2025 年獲得的點數，將於 2026/12/31 到期。

會。退貨後將扣回該筆訂單獲得的點數。若因此影響升等資格，會員等級也會同步調整。

生日當月系統會自動發送生日購物金至你的會員帳戶，生日禮有效期限為 30 天，限本人使用且不可轉讓或兌現。

將不定期提供限量贈品、會員限定活動、優先購買權與其他期間限定驚喜，以 DOSIDO 官網或官方社群公告為主。

請登入 DOSIDO 官網「會員中心」，即可查看會員等級、點數與到期日。

目前官網與實體櫃點為獨立系統，點數與會員資格不共用。

不需要。登入 DOSIDO 帳號即可享有所有會員權益。

注意事項 Notice

本會員權益說明適用期間至 2026/12/31，DOSIDO 得視實際營運需求調整相關內容。
DOSIDO 保留隨時修正、變更、暫停或終止本會員制度、會員等級資格、點數回饋比例、使用規則及其他相關權益之權利，恕不另行個別通知。
如有異動，將公告於 DOSIDO 官方網站或官方社群平台，請會員留意最新訊息。
如有任何爭議，均以 DOSIDO 之解釋及決定為準。

No. Simply register or complete any purchase to become a Hello Member and enjoy basic membership benefits.

Yes. You can upgrade within one year by meeting either requirement:
• Partner: Accumulated spending of NT$10,000
• Soulmate: Accumulated spending of NT$25,000
Your new tier will take effect immediately upon upgrade, and benefits apply to your next purchase.

Partner and Soulmate tiers are valid for one year from the upgrade date.
To maintain your tier, you must meet the following renewal requirements before expiration:
• Partner: NT$10,000 accumulated spending within the year
• Soulmate: NT$25,000 accumulated spending within the year
If the requirement is not met, the tier will adjust accordingly.

Tier spending is based on the most recent 12 months.
For example, if your order date is 2025/5/1, the calculation period is 2024/5/1–2025/5/1.

Points are earned based on your membership tier.
For every NT$100 spent:
• Partner: 2 points
• Soulmate: 3 points
Points are automatically added after an order is confirmed.

1 point = NT$1, applicable at checkout.
Up to 70% of the total order amount may be paid with points.
Points are non-transferable, non-refundable, and cannot be exchanged for cash. Points cannot be used on discounted or promotional items.

Yes. All points expire on December 31 of the following year. For example, points earned in 2025 will expire on 2026/12/31.

Yes. Points earned from the returned order will be deducted. If this affects your upgrade eligibility, your membership tier may be adjusted accordingly.

A birthday shopping credit will be issued automatically to your account during your birthday month. The birthday reward is valid for 30 days and is non-transferable and non-refundable.

Members may receive limited-edition gifts, exclusive activities, early access to new products, and other seasonal privileges. Details will be announced on the DOSIDO website or official social media channels.

Log in to your DOSIDO account and visit the “Member Center” to view your tier status, accumulated points, and expiration dates.

Currently, the website and physical stores operate separate membership systems. Points and tier status do not sync between the two.

No. Simply log in to your DOSIDO account to access all membership privileges.

Notice

These membership terms apply until 2026/12/31. DOSIDO may adjust the program based on operational needs.
DOSIDO reserves the right to modify, suspend, or terminate the membership program, tier qualifications, reward point rates, usage rules, and related benefits at any time without prior individual notice.
Any changes will be announced on the DOSIDO official website or official social media platforms.
In case of disputes, DOSIDO’s interpretation and decision shall prevail.